Privacy policy

Last updated: June 2, 2026

Max Medical Equipment GTA ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website maxmedicalequipment.ca and all related services (the "Services"). Our store is hosted on Shopify.

Information we collect

We collect the following types of information, depending on how you use our Services:

  • Contact and order details: your name, billing and shipping address, phone number, and email address.
  • Payment information: payment is processed securely by our payment providers (such as Shopify Payments). We do not store full credit or debit card numbers on our servers.
  • Account information: if you create an account, your username, password, and saved preferences.
  • Transaction information: the products you view, add to cart, purchase, return, or exchange.
  • Communications: the information you provide when you contact us for support or enquiries.
  • Device and usage information: your IP address, browser type, device identifiers, and how you interact with our Services, collected through cookies and similar technologies.

How we use your information

  • To process and fulfil your orders, arrange delivery, and handle returns, exchanges, and refunds.
  • To create and manage your account and provide customer support.
  • To process payments and prevent fraud, and to keep our Services secure.
  • To send you order updates and, where you have agreed, marketing communications you can opt out of at any time.
  • To improve our Services and comply with our legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies to operate our store, remember your cart and preferences, keep you signed in, and understand how our Services are used. This includes essential cookies required for the website and checkout to function, and Shopify's built-in store analytics, which our hosting platform provides to help us understand site traffic and improve the shopping experience. You can control or disable cookies through your browser settings; please note that some features of the store may not work properly if cookies are disabled.

How we share your information

We do not sell your personal information. We share it only as needed to run our business, including with:

  • Shopify, which hosts our store and processes information on our behalf.
  • Payment processors, to securely complete your transactions.
  • Delivery and courier partners, to ship and deliver your order.
  • Service providers that support functions such as IT, customer support, and analytics.
  • Legal and regulatory authorities, where required by applicable law or to protect our rights.

Hosting by Shopify

Our Services are hosted by Shopify Inc. Information you submit may be transmitted to and stored by Shopify and its service providers, which may be located outside Canada. Shopify processes this information to provide and improve the Services. To learn more, you can review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

Data retention

We keep your personal information only as long as necessary to provide our Services, fulfil the purposes described in this policy, comply with our legal, accounting, and tax obligations, and resolve disputes.

Security

We use industry-standard safeguards, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to withdraw consent, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

Children's privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-party links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the updated policy on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Max Medical Equipment GTA
40 Westmore Dr #109, Etobicoke, ON M9V 4C2, Canada
Email: support@maxmedicalequipment.ca
Phone: (833) 441-9135
Customer support: Monday–Friday, 9:00 a.m.–5:00 p.m. ET

Analytics & advertising cookies

We use cookies and similar technologies to operate this website, understand how visitors use it, and measure our marketing. This includes analytics and advertising tools such as Google Analytics and Google Ads, and may include the Meta (Facebook) Pixel. These tools may collect information such as your IP address, device and browser type, and the pages you view. You can control or disable cookies through your browser settings.